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: Engagement Communication Request Status Reason Codes - JSON Representation

Active as of 2022-11-10

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{
  "resourceType" : "CodeSystem",
  "id" : "eng-communication-request-status-reason",
  "text" : {
    "status" : "generated",
    "div" : "<div xmlns=\"http://www.w3.org/1999/xhtml\"><p>This code system <code>http://linuxforhealth.org/fhir/cdm/CodeSystem/eng-communication-request-status-reason</code> defines the following codes:</p><table class=\"codes\"><tr><td style=\"white-space:nowrap\"><b>Code</b></td><td><b>Display</b></td><td><b>Definition</b></td></tr><tr><td style=\"white-space:nowrap\">mu-no-email-data<a name=\"eng-communication-request-status-reason-mu-no-email-data\"> </a></td><td>Mode Unavailable - No email address</td><td>Email mode unavailable because patient does not have a valid email address.</td></tr><tr><td style=\"white-space:nowrap\">mu-no-sms-data<a name=\"eng-communication-request-status-reason-mu-no-sms-data\"> </a></td><td>Mode Unavailable - No mobile phone</td><td>SMS text mode unavailable because patient does not have a valid mobile phone number.</td></tr><tr><td style=\"white-space:nowrap\">mu-opt-out-email<a name=\"eng-communication-request-status-reason-mu-opt-out-email\"> </a></td><td>Mode Unavailable - Patient opt-out from email</td><td>Email mode unavailable because patient has opted out of email communications.</td></tr><tr><td style=\"white-space:nowrap\">mu-opt-out-sms<a name=\"eng-communication-request-status-reason-mu-opt-out-sms\"> </a></td><td>Mode Unavailable - Patient opt-out from sms</td><td>Phone mode unavailable because patient has opted out of phone communications.</td></tr><tr><td style=\"white-space:nowrap\">mu-over-comm-email<a name=\"eng-communication-request-status-reason-mu-over-comm-email\"> </a></td><td>Mode Unavailable - Over-communicaton limit met for email</td><td>Email mode unavailable because patient over-communicatin limit has been met for email.</td></tr><tr><td style=\"white-space:nowrap\">mu-over-comm-sms<a name=\"eng-communication-request-status-reason-mu-over-comm-sms\"> </a></td><td>Mode Unavailable - Over-communicaton limit met for SMS text</td><td>SMS text mode unavailable because patient over-communicatin limit has been met for SMS text.</td></tr><tr><td style=\"white-space:nowrap\">mu-sender-email-disabled<a name=\"eng-communication-request-status-reason-mu-sender-email-disabled\"> </a></td><td>Mode Unavailable - Email disabled for sender</td><td>Email mode unavailable because sender has email communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">mu-sender-sms-disabled<a name=\"eng-communication-request-status-reason-mu-sender-sms-disabled\"> </a></td><td>Mode Unavailable - SMS text disabled for sender</td><td>SMS text mode unavailabe because sender has SMS text communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">mu-tenant-email-disabled<a name=\"eng-communication-request-status-reason-mu-tenant-email-disabled\"> </a></td><td>Mode Unavailable - Email disabled for tenant</td><td>Email mode unavailable because tenant has email communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">mu-tenant-sms-disabled<a name=\"eng-communication-request-status-reason-mu-tenant-sms-disabled\"> </a></td><td>Mode Unavailable - SMS text disabled for tenant</td><td>SMS text mode unavailabe because tenant has SMS text communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">comm-volume-exceeded<a name=\"eng-communication-request-status-reason-comm-volume-exceeded\"> </a></td><td>Not Processed - Sender max communication volume exceeded</td><td>CommunicationRequest not processed because the maximum daily communication volume treshhold was exceeded for the sender.</td></tr><tr><td style=\"white-space:nowrap\">higher-priotity-care-gap<a name=\"eng-communication-request-status-reason-higher-priotity-care-gap\"> </a></td><td>Not Processed - Higher priority care gap on same date</td><td>CommunicationRequest not processed because of a higher priority care gap on the same date.</td></tr><tr><td style=\"white-space:nowrap\">np-another-concern<a name=\"eng-communication-request-status-reason-np-another-concern\"> </a></td><td>Not Processed - Another concern</td><td>CommunicationRequest not processed because the patient indicates they have another concerns.</td></tr><tr><td style=\"white-space:nowrap\">np-anytime-workflow-pending<a name=\"eng-communication-request-status-reason-np-anytime-workflow-pending\"> </a></td><td>Not Processed - Anytime workflow pending</td><td>CommunicationRequest not processed because the patient has an anytime worflow pending.</td></tr><tr><td style=\"white-space:nowrap\">np-conversation-abandoned<a name=\"eng-communication-request-status-reason-np-conversation-abandoned\"> </a></td><td>Not Processed - Conversation abandoned</td><td>CommunicationRequest not processed because the patient abandoned the conversation or conversation timed out.</td></tr><tr><td style=\"white-space:nowrap\">np-eligible-modality<a name=\"eng-communication-request-status-reason-np-eligible-modality\"> </a></td><td>Not Processed - No eligible modality found for patient</td><td>CommunicationRequest not processed because no eligible modality was found for the patient.</td></tr><tr><td style=\"white-space:nowrap\">np-financial-concern<a name=\"eng-communication-request-status-reason-np-financial-concern\"> </a></td><td>Not Processed - Financial concern</td><td>CommunicationRequest not processed because the patient indicates they have financial concerns.</td></tr><tr><td style=\"white-space:nowrap\">np-learn-more<a name=\"eng-communication-request-status-reason-np-learn-more\"> </a></td><td>Not Processed - Learn more</td><td>CommunicationRequest not processed because the patient indicated they want to learn more about the service.</td></tr><tr><td style=\"white-space:nowrap\">np-look-back-pending<a name=\"eng-communication-request-status-reason-np-look-back-pending\"> </a></td><td>Not Processed - Look-back pending</td><td>CommunicationRequest not processed because patient has already been contacted for this care gap and look-back period is pending.</td></tr><tr><td style=\"white-space:nowrap\">np-no-email-data<a name=\"eng-communication-request-status-reason-np-no-email-data\"> </a></td><td>Not Processed - No email address</td><td>CommunicationRequest not processed because patient does not have a valid email address.</td></tr><tr><td style=\"white-space:nowrap\">np-no-sms-data<a name=\"eng-communication-request-status-reason-np-no-sms-data\"> </a></td><td>Not Processed - No mobile phone</td><td>CommunicationRequest not processed because patient does not have a valid mobile phone number.</td></tr><tr><td style=\"white-space:nowrap\">np-opt-out-care-gap<a name=\"eng-communication-request-status-reason-np-opt-out-care-gap\"> </a></td><td>Not Processed - Patient opt-out of care gap</td><td>CommunicationRequest not processed because the patient has opted out of communications for this care gap only.</td></tr><tr><td style=\"white-space:nowrap\">np-opt-out-conv-type<a name=\"eng-communication-request-status-reason-np-opt-out-conv-type\"> </a></td><td>Not Processed - Patient opt-out of converstaion type</td><td>CommunicationRequest not processed because the patient has opted out of communications for the converation type.</td></tr><tr><td style=\"white-space:nowrap\">np-opt-out-email<a name=\"eng-communication-request-status-reason-np-opt-out-email\"> </a></td><td>Not Processed - Patient opt-out from email</td><td>CommunicationRequest not processed because patient has opted out of email communications.</td></tr><tr><td style=\"white-space:nowrap\">np-opt-out-sms<a name=\"eng-communication-request-status-reason-np-opt-out-sms\"> </a></td><td>Not Processed - Patient opt-out from sms</td><td>CommunicationRequest not processed because patient has opted out of phone communications.</td></tr><tr><td style=\"white-space:nowrap\">np-over-comm-email<a name=\"eng-communication-request-status-reason-np-over-comm-email\"> </a></td><td>Not Processed - Over-communication limit met for email</td><td>CommunicationRequest not processed because patient over-communication limit has been met for email.</td></tr><tr><td style=\"white-space:nowrap\">np-over-comm-sms<a name=\"eng-communication-request-status-reason-np-over-comm-sms\"> </a></td><td>Not Processed - Over-communication limit met for SMS text</td><td>CommunicationRequest not processed because patient over-communication limit has been met for SMS text.</td></tr><tr><td style=\"white-space:nowrap\">np-patient-appointment-scheduled<a name=\"eng-communication-request-status-reason-np-patient-appointment-scheduled\"> </a></td><td>Not Processed - Patient appointment scheduled</td><td>CommunicationRequest not processed because the patient indicates that an appointment has been scheduled.</td></tr><tr><td style=\"white-space:nowrap\">np-patient-service-complete<a name=\"eng-communication-request-status-reason-np-patient-service-complete\"> </a></td><td>Not Processed - Patient service complete</td><td>CommunicationRequest not processed because the patient indicates that the service has been completed.</td></tr><tr><td style=\"white-space:nowrap\">np-pcp-not-found<a name=\"eng-communication-request-status-reason-np-pcp-not-found\"> </a></td><td>Not Processed - PCP not found</td><td>CommunicationRequest not processed because the patient indicates they could not find a PCP.</td></tr><tr><td style=\"white-space:nowrap\">np-pcp-not-correct<a name=\"eng-communication-request-status-reason-np-pcp-not-correct\"> </a></td><td>Not Processed - PCP not correct</td><td>CommunicationRequest not processed because teh patient indicates an incorrectly attributed PCP.</td></tr><tr><td style=\"white-space:nowrap\">np-pcp-help<a name=\"eng-communication-request-status-reason-np-pcp-help\"> </a></td><td>Not Processed - PCP Help</td><td>CommunicationRequest not processed because the Patient indicates they have a PCP but we don’t know who it is, requests assistance.</td></tr><tr><td style=\"white-space:nowrap\">np-reminder1-pending<a name=\"eng-communication-request-status-reason-np-reminder1-pending\"> </a></td><td>Not Processed - Reminder 1 pending</td><td>CommunicationRequest not processed because first reminder is pending.</td></tr><tr><td style=\"white-space:nowrap\">np-reminder2-pending<a name=\"eng-communication-request-status-reason-np-reminder2-pending\"> </a></td><td>Not Processed - Reminder 2 pending</td><td>CommunicationRequest not processed because second reminder is pending.</td></tr><tr><td style=\"white-space:nowrap\">np-reminder-wait<a name=\"eng-communication-request-status-reason-np-reminder-wait\"> </a></td><td>Not Processed - Reminder wait</td><td>CommunicationRequest not processed because we are in a reminder wait period.</td></tr><tr><td style=\"white-space:nowrap\">np-sender-email-disabled<a name=\"eng-communication-request-status-reason-np-sender-email-disabled\"> </a></td><td>Not Processed - Email disabled for sender</td><td>CommunicationRequest not processed because sender has email communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">np-sender-sms-disabled<a name=\"eng-communication-request-status-reason-np-sender-sms-disabled\"> </a></td><td>Not Processed - SMS text disabled for sender</td><td>CommunicationRequest not processed because sender has SMS text communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">np-service-refused<a name=\"eng-communication-request-status-reason-np-service-refused\"> </a></td><td>Not Processed - Service refused</td><td>CommunicationRequest not processed because the patient indicates they refuse the service.</td></tr><tr><td style=\"white-space:nowrap\">np-std-care-gap-pending<a name=\"eng-communication-request-status-reason-np-std-care-gap-pending\"> </a></td><td>Not Processed - Standard care gap pending</td><td>CommunicationRequest not processed because conversation was not activated after multiple attempts. Standard care gap communication sent.</td></tr><tr><td style=\"white-space:nowrap\">np-tenant-email-disabled<a name=\"eng-communication-request-status-reason-np-tenant-email-disabled\"> </a></td><td>Not Processed - Email disabled for tenant</td><td>CommunicationRequest not processed because tenant has email communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">np-tenant-sms-disabled<a name=\"eng-communication-request-status-reason-np-tenant-sms-disabled\"> </a></td><td>Not Processed - SMS text disabled for tenant</td><td>CommunicationRequest not processed because tenant has SMS text communications disabled.</td></tr><tr><td style=\"white-space:nowrap\">np-today-holiday<a name=\"eng-communication-request-status-reason-np-today-holiday\"> </a></td><td>Not Processed - Today is a holiday</td><td>CommunicationRequest not processed because tenant has this date configured as a holiday.</td></tr><tr><td style=\"white-space:nowrap\">no-comm-health-reminder<a name=\"eng-communication-request-status-reason-no-comm-health-reminder\"> </a></td><td>Not Processed - Patient health reminders disabled</td><td>CommunicationRequest not processed because patient is flagged with 'No health reminders' importance code that disabled health reminder communications.</td></tr><tr><td style=\"white-space:nowrap\">no-consent-communication<a name=\"eng-communication-request-status-reason-no-consent-communication\"> </a></td><td>Not Processed - No communication consent</td><td>CommunicationRequest not processed because the recipient has not consented to communication.</td></tr><tr><td style=\"white-space:nowrap\">no-contact-data<a name=\"eng-communication-request-status-reason-no-contact-data\"> </a></td><td>Not Processed - Patient does not have contact data</td><td>CommunicationRequest not processed because patient does not have valid contact data for any of the modalities.</td></tr><tr><td style=\"white-space:nowrap\">no-preferred-contact<a name=\"eng-communication-request-status-reason-no-preferred-contact\"> </a></td><td>Not Processed - No preferred contact</td><td>CommunicationRequest not processed because the patient does not have preferred contact information for communication.</td></tr><tr><td style=\"white-space:nowrap\">no-sender<a name=\"eng-communication-request-status-reason-no-sender\"> </a></td><td>Not processed - No sender / attributed practitioner</td><td>CommunicationRequest not processed because patient does not have an attributed practitioner/location or a sender record.</td></tr><tr><td style=\"white-space:nowrap\">opt-out-care-gap<a name=\"eng-communication-request-status-reason-opt-out-care-gap\"> </a></td><td>Not processed - Patient opt-out from care gap</td><td>CommunicationRequest not processed because the recipient is opted out of communication from care gapt.</td></tr><tr><td style=\"white-space:nowrap\">opt-out-product<a name=\"eng-communication-request-status-reason-opt-out-product\"> </a></td><td>Not Processed - Patient opt-out from product</td><td>CommunicationRequest not processed because the recipient is opted out of communication from product.</td></tr><tr><td style=\"white-space:nowrap\">patient-already-contacted<a name=\"eng-communication-request-status-reason-patient-already-contacted\"> </a></td><td>Not Processed - Patient already contacted</td><td>CommunicationRequest not processed because patient has already been contacted successfully in the past X days.</td></tr><tr><td style=\"white-space:nowrap\">patient-appointment-recompliant<a name=\"eng-communication-request-status-reason-patient-appointment-recompliant\"> </a></td><td>Not Processed - Patient complient with an appointment</td><td>CommunicationRequest not processed because patient has a recent or future appointment scheduled with the attributed practitioner.</td></tr><tr><td style=\"white-space:nowrap\">patient-bad-debt<a name=\"eng-communication-request-status-reason-patient-bad-debt\"> </a></td><td>Not Processed - Bad-debt patient</td><td>CommunicationRequest not processed because the patient is in collections or has an unpaid account on file (bad-debt).</td></tr><tr><td style=\"white-space:nowrap\">patient-deceased<a name=\"eng-communication-request-status-reason-patient-deceased\"> </a></td><td>Not Processed - Deceased patient</td><td>CommunicationRequest not processed because the patient is deceased.</td></tr><tr><td style=\"white-space:nowrap\">patient-do-not-contact<a name=\"eng-communication-request-status-reason-patient-do-not-contact\"> </a></td><td>Not Processed - Do-not-contact patient</td><td>CommunicationRequest not processed because patient is flagged as a do-not-contact patient to prevent communication.</td></tr><tr><td style=\"white-space:nowrap\">patient-privacy<a name=\"eng-communication-request-status-reason-patient-privacy\"> </a></td><td>Not Processed - Privacy concerned patient</td><td>CommunicationRequest not processed because patient is flagged with a 'Privacy concerned patient' code tahtat prevents communications.</td></tr><tr><td style=\"white-space:nowrap\">patient-inactive<a name=\"eng-communication-request-status-reason-patient-inactive\"> </a></td><td>Not Processed - Patient is inactive</td><td>CommunicationRequest not processed because the patient is marked as inactive in the source system of record.</td></tr><tr><td style=\"white-space:nowrap\">patient-vip<a name=\"eng-communication-request-status-reason-patient-vip\"> </a></td><td>Not Processed - VIP patient</td><td>CommunicationRequest not processed because patient is flagged with a VIP code that prevents communications.</td></tr><tr><td style=\"white-space:nowrap\">practitioner-care-gap-disabled<a name=\"eng-communication-request-status-reason-practitioner-care-gap-disabled\"> </a></td><td>Not Processed - Practitioner care gap disabled</td><td>CommunicationRequest not processed because the attributed practitioner has the care gap disabled.</td></tr><tr><td style=\"white-space:nowrap\">ns-stalled-scheduler<a name=\"eng-communication-request-status-reason-ns-stalled-scheduler\"> </a></td><td>Not Sent - Message not sent during the schedule period</td><td>CommunicationRequest not sent because the message was not send during the scheduled period.</td></tr><tr><td style=\"white-space:nowrap\">ns-user-remove-message<a name=\"eng-communication-request-status-reason-ns-user-remove-message\"> </a></td><td>Not Sent - User removed communication from message queue</td><td>CommunicationRequest not sent because the user remove the communication from the message queue.</td></tr><tr><td style=\"white-space:nowrap\">request-complete<a name=\"eng-communication-request-status-reason-request-complete\"> </a></td><td>In-Process - Communication request complete</td><td>Communication in-progress, FHIR CommunicationRequest completed and delivered to the communication engine</td></tr></table></div>"
  },
  "url" : "http://linuxforhealth.org/fhir/cdm/CodeSystem/eng-communication-request-status-reason",
  "version" : "8.0.0",
  "name" : "EngagementCommunicationRequestStatusReasonCodeSystem",
  "title" : "Engagement Communication Request Status Reason Codes",
  "status" : "active",
  "date" : "2022-11-10T16:00:46+00:00",
  "publisher" : "LinuxForHealth Team",
  "description" : "Status codes detailing the reason and status history for an Engagement communication request.",
  "jurisdiction" : [
    {
      "coding" : [
        {
          "system" : "urn:iso:std:iso:3166",
          "code" : "US"
        }
      ]
    }
  ],
  "caseSensitive" : true,
  "content" : "complete",
  "count" : 61,
  "concept" : [
    {
      "code" : "mu-no-email-data",
      "display" : "Mode Unavailable - No email address",
      "definition" : "Email mode unavailable because patient does not have a valid email address."
    },
    {
      "code" : "mu-no-sms-data",
      "display" : "Mode Unavailable - No mobile phone",
      "definition" : "SMS text mode unavailable because patient does not have a valid mobile phone number."
    },
    {
      "code" : "mu-opt-out-email",
      "display" : "Mode Unavailable - Patient opt-out from email",
      "definition" : "Email mode unavailable because patient has opted out of email communications."
    },
    {
      "code" : "mu-opt-out-sms",
      "display" : "Mode Unavailable - Patient opt-out from sms",
      "definition" : "Phone mode unavailable because patient has opted out of phone communications."
    },
    {
      "code" : "mu-over-comm-email",
      "display" : "Mode Unavailable - Over-communicaton limit met for email",
      "definition" : "Email mode unavailable because patient over-communicatin limit has been met for email."
    },
    {
      "code" : "mu-over-comm-sms",
      "display" : "Mode Unavailable - Over-communicaton limit met for SMS text",
      "definition" : "SMS text mode unavailable because patient over-communicatin limit has been met for SMS text."
    },
    {
      "code" : "mu-sender-email-disabled",
      "display" : "Mode Unavailable - Email disabled for sender",
      "definition" : "Email mode unavailable because sender has email communications disabled."
    },
    {
      "code" : "mu-sender-sms-disabled",
      "display" : "Mode Unavailable - SMS text disabled for sender",
      "definition" : "SMS text mode unavailabe because sender has SMS text communications disabled."
    },
    {
      "code" : "mu-tenant-email-disabled",
      "display" : "Mode Unavailable - Email disabled for tenant",
      "definition" : "Email mode unavailable because tenant has email communications disabled."
    },
    {
      "code" : "mu-tenant-sms-disabled",
      "display" : "Mode Unavailable - SMS text disabled for tenant",
      "definition" : "SMS text mode unavailabe because tenant has SMS text communications disabled."
    },
    {
      "code" : "comm-volume-exceeded",
      "display" : "Not Processed - Sender max communication volume exceeded",
      "definition" : "CommunicationRequest not processed because the maximum daily communication volume treshhold was exceeded for the sender."
    },
    {
      "code" : "higher-priotity-care-gap",
      "display" : "Not Processed - Higher priority care gap on same date",
      "definition" : "CommunicationRequest not processed because of a higher priority care gap on the same date."
    },
    {
      "code" : "np-another-concern",
      "display" : "Not Processed - Another concern",
      "definition" : "CommunicationRequest not processed because the patient indicates they have another concerns."
    },
    {
      "code" : "np-anytime-workflow-pending",
      "display" : "Not Processed - Anytime workflow pending",
      "definition" : "CommunicationRequest not processed because the patient has an anytime worflow pending."
    },
    {
      "code" : "np-conversation-abandoned",
      "display" : "Not Processed - Conversation abandoned",
      "definition" : "CommunicationRequest not processed because the patient abandoned the conversation or conversation timed out."
    },
    {
      "code" : "np-eligible-modality",
      "display" : "Not Processed - No eligible modality found for patient",
      "definition" : "CommunicationRequest not processed because no eligible modality was found for the patient."
    },
    {
      "code" : "np-financial-concern",
      "display" : "Not Processed - Financial concern",
      "definition" : "CommunicationRequest not processed because the patient indicates they have financial concerns."
    },
    {
      "code" : "np-learn-more",
      "display" : "Not Processed - Learn more",
      "definition" : "CommunicationRequest not processed because the patient indicated they want to learn more about the service."
    },
    {
      "code" : "np-look-back-pending",
      "display" : "Not Processed - Look-back pending",
      "definition" : "CommunicationRequest not processed because patient has already been contacted for this care gap and look-back period is pending."
    },
    {
      "code" : "np-no-email-data",
      "display" : "Not Processed - No email address",
      "definition" : "CommunicationRequest not processed because patient does not have a valid email address."
    },
    {
      "code" : "np-no-sms-data",
      "display" : "Not Processed - No mobile phone",
      "definition" : "CommunicationRequest not processed because patient does not have a valid mobile phone number."
    },
    {
      "code" : "np-opt-out-care-gap",
      "display" : "Not Processed - Patient opt-out of care gap",
      "definition" : "CommunicationRequest not processed because the patient has opted out of communications for this care gap only."
    },
    {
      "code" : "np-opt-out-conv-type",
      "display" : "Not Processed - Patient opt-out of converstaion type",
      "definition" : "CommunicationRequest not processed because the patient has opted out of communications for the converation type."
    },
    {
      "code" : "np-opt-out-email",
      "display" : "Not Processed - Patient opt-out from email",
      "definition" : "CommunicationRequest not processed because patient has opted out of email communications."
    },
    {
      "code" : "np-opt-out-sms",
      "display" : "Not Processed - Patient opt-out from sms",
      "definition" : "CommunicationRequest not processed because patient has opted out of phone communications."
    },
    {
      "code" : "np-over-comm-email",
      "display" : "Not Processed - Over-communication limit met for email",
      "definition" : "CommunicationRequest not processed because patient over-communication limit has been met for email."
    },
    {
      "code" : "np-over-comm-sms",
      "display" : "Not Processed - Over-communication limit met for SMS text",
      "definition" : "CommunicationRequest not processed because patient over-communication limit has been met for SMS text."
    },
    {
      "code" : "np-patient-appointment-scheduled",
      "display" : "Not Processed - Patient appointment scheduled",
      "definition" : "CommunicationRequest not processed because the patient indicates that an appointment has been scheduled."
    },
    {
      "code" : "np-patient-service-complete",
      "display" : "Not Processed - Patient service complete",
      "definition" : "CommunicationRequest not processed because the patient indicates that the service has been completed."
    },
    {
      "code" : "np-pcp-not-found",
      "display" : "Not Processed - PCP not found",
      "definition" : "CommunicationRequest not processed because the patient indicates they could not find a PCP."
    },
    {
      "code" : "np-pcp-not-correct",
      "display" : "Not Processed - PCP not correct",
      "definition" : "CommunicationRequest not processed because teh patient indicates an incorrectly attributed PCP."
    },
    {
      "code" : "np-pcp-help",
      "display" : "Not Processed - PCP Help",
      "definition" : "CommunicationRequest not processed because the Patient indicates they have a PCP but we don’t know who it is, requests assistance."
    },
    {
      "code" : "np-reminder1-pending",
      "display" : "Not Processed - Reminder 1 pending",
      "definition" : "CommunicationRequest not processed because first reminder is pending."
    },
    {
      "code" : "np-reminder2-pending",
      "display" : "Not Processed - Reminder 2 pending",
      "definition" : "CommunicationRequest not processed because second reminder is pending."
    },
    {
      "code" : "np-reminder-wait",
      "display" : "Not Processed - Reminder wait",
      "definition" : "CommunicationRequest not processed because we are in a reminder wait period."
    },
    {
      "code" : "np-sender-email-disabled",
      "display" : "Not Processed - Email disabled for sender",
      "definition" : "CommunicationRequest not processed because sender has email communications disabled."
    },
    {
      "code" : "np-sender-sms-disabled",
      "display" : "Not Processed - SMS text disabled for sender",
      "definition" : "CommunicationRequest not processed because sender has SMS text communications disabled."
    },
    {
      "code" : "np-service-refused",
      "display" : "Not Processed - Service refused",
      "definition" : "CommunicationRequest not processed because the patient indicates they refuse the service."
    },
    {
      "code" : "np-std-care-gap-pending",
      "display" : "Not Processed - Standard care gap pending",
      "definition" : "CommunicationRequest not processed because conversation was not activated after multiple attempts. Standard care gap communication sent."
    },
    {
      "code" : "np-tenant-email-disabled",
      "display" : "Not Processed - Email disabled for tenant",
      "definition" : "CommunicationRequest not processed because tenant has email communications disabled."
    },
    {
      "code" : "np-tenant-sms-disabled",
      "display" : "Not Processed - SMS text disabled for tenant",
      "definition" : "CommunicationRequest not processed because tenant has SMS text communications disabled."
    },
    {
      "code" : "np-today-holiday",
      "display" : "Not Processed - Today is a holiday",
      "definition" : "CommunicationRequest not processed because tenant has this date configured as a holiday."
    },
    {
      "code" : "no-comm-health-reminder",
      "display" : "Not Processed - Patient health reminders disabled",
      "definition" : "CommunicationRequest not processed because patient is flagged with 'No health reminders' importance code that disabled health reminder communications."
    },
    {
      "code" : "no-consent-communication",
      "display" : "Not Processed - No communication consent",
      "definition" : "CommunicationRequest not processed because the recipient has not consented to communication."
    },
    {
      "code" : "no-contact-data",
      "display" : "Not Processed - Patient does not have contact data",
      "definition" : "CommunicationRequest not processed because patient does not have valid contact data for any of the modalities."
    },
    {
      "code" : "no-preferred-contact",
      "display" : "Not Processed - No preferred contact",
      "definition" : "CommunicationRequest not processed because the patient does not have preferred contact information for communication."
    },
    {
      "code" : "no-sender",
      "display" : "Not processed - No sender / attributed practitioner",
      "definition" : "CommunicationRequest not processed because patient does not have an attributed practitioner/location or a sender record."
    },
    {
      "code" : "opt-out-care-gap",
      "display" : "Not processed - Patient opt-out from care gap",
      "definition" : "CommunicationRequest not processed because the recipient is opted out of communication from care gapt."
    },
    {
      "code" : "opt-out-product",
      "display" : "Not Processed - Patient opt-out from product",
      "definition" : "CommunicationRequest not processed because the recipient is opted out of communication from product."
    },
    {
      "code" : "patient-already-contacted",
      "display" : "Not Processed - Patient already contacted",
      "definition" : "CommunicationRequest not processed because patient has already been contacted successfully in the past X days."
    },
    {
      "code" : "patient-appointment-recompliant",
      "display" : "Not Processed - Patient complient with an appointment",
      "definition" : "CommunicationRequest not processed because patient has a recent or future appointment scheduled with the attributed practitioner."
    },
    {
      "code" : "patient-bad-debt",
      "display" : "Not Processed - Bad-debt patient",
      "definition" : "CommunicationRequest not processed because the patient is in collections or has an unpaid account on file (bad-debt)."
    },
    {
      "code" : "patient-deceased",
      "display" : "Not Processed - Deceased patient",
      "definition" : "CommunicationRequest not processed because the patient is deceased."
    },
    {
      "code" : "patient-do-not-contact",
      "display" : "Not Processed - Do-not-contact patient",
      "definition" : "CommunicationRequest not processed because patient is flagged as a do-not-contact patient to prevent communication."
    },
    {
      "code" : "patient-privacy",
      "display" : "Not Processed - Privacy concerned patient",
      "definition" : "CommunicationRequest not processed because patient is flagged with a 'Privacy concerned patient' code tahtat prevents communications."
    },
    {
      "code" : "patient-inactive",
      "display" : "Not Processed - Patient is inactive",
      "definition" : "CommunicationRequest not processed because the patient is marked as inactive in the source system of record."
    },
    {
      "code" : "patient-vip",
      "display" : "Not Processed - VIP patient",
      "definition" : "CommunicationRequest not processed because patient is flagged with a VIP code that prevents communications."
    },
    {
      "code" : "practitioner-care-gap-disabled",
      "display" : "Not Processed - Practitioner care gap disabled",
      "definition" : "CommunicationRequest not processed because the attributed practitioner has the care gap disabled."
    },
    {
      "code" : "ns-stalled-scheduler",
      "display" : "Not Sent - Message not sent during the schedule period",
      "definition" : "CommunicationRequest not sent because the message was not send during the scheduled period."
    },
    {
      "code" : "ns-user-remove-message",
      "display" : "Not Sent - User removed communication from message queue",
      "definition" : "CommunicationRequest not sent because the user remove the communication from the message queue."
    },
    {
      "code" : "request-complete",
      "display" : "In-Process - Communication request complete",
      "definition" : "Communication in-progress, FHIR CommunicationRequest completed and delivered to the communication engine"
    }
  ]
}