| Code | Display | Definition |
| mu-no-email-data | Mode Unavailable - No email address | Email mode unavailable because patient does not have a valid email address. |
| mu-no-sms-data | Mode Unavailable - No mobile phone | SMS text mode unavailable because patient does not have a valid mobile phone number. |
| mu-opt-out-email | Mode Unavailable - Patient opt-out from email | Email mode unavailable because patient has opted out of email communications. |
| mu-opt-out-sms | Mode Unavailable - Patient opt-out from sms | Phone mode unavailable because patient has opted out of phone communications. |
| mu-over-comm-email | Mode Unavailable - Over-communicaton limit met for email | Email mode unavailable because patient over-communicatin limit has been met for email. |
| mu-over-comm-sms | Mode Unavailable - Over-communicaton limit met for SMS text | SMS text mode unavailable because patient over-communicatin limit has been met for SMS text. |
| mu-sender-email-disabled | Mode Unavailable - Email disabled for sender | Email mode unavailable because sender has email communications disabled. |
| mu-sender-sms-disabled | Mode Unavailable - SMS text disabled for sender | SMS text mode unavailabe because sender has SMS text communications disabled. |
| mu-tenant-email-disabled | Mode Unavailable - Email disabled for tenant | Email mode unavailable because tenant has email communications disabled. |
| mu-tenant-sms-disabled | Mode Unavailable - SMS text disabled for tenant | SMS text mode unavailabe because tenant has SMS text communications disabled. |
| comm-volume-exceeded | Not Processed - Sender max communication volume exceeded | CommunicationRequest not processed because the maximum daily communication volume treshhold was exceeded for the sender. |
| higher-priotity-care-gap | Not Processed - Higher priority care gap on same date | CommunicationRequest not processed because of a higher priority care gap on the same date. |
| np-another-concern | Not Processed - Another concern | CommunicationRequest not processed because the patient indicates they have another concerns. |
| np-anytime-workflow-pending | Not Processed - Anytime workflow pending | CommunicationRequest not processed because the patient has an anytime worflow pending. |
| np-conversation-abandoned | Not Processed - Conversation abandoned | CommunicationRequest not processed because the patient abandoned the conversation or conversation timed out. |
| np-eligible-modality | Not Processed - No eligible modality found for patient | CommunicationRequest not processed because no eligible modality was found for the patient. |
| np-financial-concern | Not Processed - Financial concern | CommunicationRequest not processed because the patient indicates they have financial concerns. |
| np-learn-more | Not Processed - Learn more | CommunicationRequest not processed because the patient indicated they want to learn more about the service. |
| np-look-back-pending | Not Processed - Look-back pending | CommunicationRequest not processed because patient has already been contacted for this care gap and look-back period is pending. |
| np-no-email-data | Not Processed - No email address | CommunicationRequest not processed because patient does not have a valid email address. |
| np-no-sms-data | Not Processed - No mobile phone | CommunicationRequest not processed because patient does not have a valid mobile phone number. |
| np-opt-out-care-gap | Not Processed - Patient opt-out of care gap | CommunicationRequest not processed because the patient has opted out of communications for this care gap only. |
| np-opt-out-conv-type | Not Processed - Patient opt-out of converstaion type | CommunicationRequest not processed because the patient has opted out of communications for the converation type. |
| np-opt-out-email | Not Processed - Patient opt-out from email | CommunicationRequest not processed because patient has opted out of email communications. |
| np-opt-out-sms | Not Processed - Patient opt-out from sms | CommunicationRequest not processed because patient has opted out of phone communications. |
| np-over-comm-email | Not Processed - Over-communication limit met for email | CommunicationRequest not processed because patient over-communication limit has been met for email. |
| np-over-comm-sms | Not Processed - Over-communication limit met for SMS text | CommunicationRequest not processed because patient over-communication limit has been met for SMS text. |
| np-patient-appointment-scheduled | Not Processed - Patient appointment scheduled | CommunicationRequest not processed because the patient indicates that an appointment has been scheduled. |
| np-patient-service-complete | Not Processed - Patient service complete | CommunicationRequest not processed because the patient indicates that the service has been completed. |
| np-pcp-not-found | Not Processed - PCP not found | CommunicationRequest not processed because the patient indicates they could not find a PCP. |
| np-pcp-not-correct | Not Processed - PCP not correct | CommunicationRequest not processed because teh patient indicates an incorrectly attributed PCP. |
| np-pcp-help | Not Processed - PCP Help | CommunicationRequest not processed because the Patient indicates they have a PCP but we don’t know who it is, requests assistance. |
| np-reminder1-pending | Not Processed - Reminder 1 pending | CommunicationRequest not processed because first reminder is pending. |
| np-reminder2-pending | Not Processed - Reminder 2 pending | CommunicationRequest not processed because second reminder is pending. |
| np-reminder-wait | Not Processed - Reminder wait | CommunicationRequest not processed because we are in a reminder wait period. |
| np-sender-email-disabled | Not Processed - Email disabled for sender | CommunicationRequest not processed because sender has email communications disabled. |
| np-sender-sms-disabled | Not Processed - SMS text disabled for sender | CommunicationRequest not processed because sender has SMS text communications disabled. |
| np-service-refused | Not Processed - Service refused | CommunicationRequest not processed because the patient indicates they refuse the service. |
| np-std-care-gap-pending | Not Processed - Standard care gap pending | CommunicationRequest not processed because conversation was not activated after multiple attempts. Standard care gap communication sent. |
| np-tenant-email-disabled | Not Processed - Email disabled for tenant | CommunicationRequest not processed because tenant has email communications disabled. |
| np-tenant-sms-disabled | Not Processed - SMS text disabled for tenant | CommunicationRequest not processed because tenant has SMS text communications disabled. |
| np-today-holiday | Not Processed - Today is a holiday | CommunicationRequest not processed because tenant has this date configured as a holiday. |
| no-comm-health-reminder | Not Processed - Patient health reminders disabled | CommunicationRequest not processed because patient is flagged with 'No health reminders' importance code that disabled health reminder communications. |
| no-consent-communication | Not Processed - No communication consent | CommunicationRequest not processed because the recipient has not consented to communication. |
| no-contact-data | Not Processed - Patient does not have contact data | CommunicationRequest not processed because patient does not have valid contact data for any of the modalities. |
| no-preferred-contact | Not Processed - No preferred contact | CommunicationRequest not processed because the patient does not have preferred contact information for communication. |
| no-sender | Not processed - No sender / attributed practitioner | CommunicationRequest not processed because patient does not have an attributed practitioner/location or a sender record. |
| opt-out-care-gap | Not processed - Patient opt-out from care gap | CommunicationRequest not processed because the recipient is opted out of communication from care gapt. |
| opt-out-product | Not Processed - Patient opt-out from product | CommunicationRequest not processed because the recipient is opted out of communication from product. |
| patient-already-contacted | Not Processed - Patient already contacted | CommunicationRequest not processed because patient has already been contacted successfully in the past X days. |
| patient-appointment-recompliant | Not Processed - Patient complient with an appointment | CommunicationRequest not processed because patient has a recent or future appointment scheduled with the attributed practitioner. |
| patient-bad-debt | Not Processed - Bad-debt patient | CommunicationRequest not processed because the patient is in collections or has an unpaid account on file (bad-debt). |
| patient-deceased | Not Processed - Deceased patient | CommunicationRequest not processed because the patient is deceased. |
| patient-do-not-contact | Not Processed - Do-not-contact patient | CommunicationRequest not processed because patient is flagged as a do-not-contact patient to prevent communication. |
| patient-privacy | Not Processed - Privacy concerned patient | CommunicationRequest not processed because patient is flagged with a 'Privacy concerned patient' code tahtat prevents communications. |
| patient-inactive | Not Processed - Patient is inactive | CommunicationRequest not processed because the patient is marked as inactive in the source system of record. |
| patient-vip | Not Processed - VIP patient | CommunicationRequest not processed because patient is flagged with a VIP code that prevents communications. |
| practitioner-care-gap-disabled | Not Processed - Practitioner care gap disabled | CommunicationRequest not processed because the attributed practitioner has the care gap disabled. |
| ns-stalled-scheduler | Not Sent - Message not sent during the schedule period | CommunicationRequest not sent because the message was not send during the scheduled period. |
| ns-user-remove-message | Not Sent - User removed communication from message queue | CommunicationRequest not sent because the user remove the communication from the message queue. |
| request-complete | In-Process - Communication request complete | Communication in-progress, FHIR CommunicationRequest completed and delivered to the communication engine |
