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: Engagement Communication Request Status Reason Codes - XML Representation

Active as of 2022-11-10

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<CodeSystem xmlns="http://hl7.org/fhir">
  <id value="eng-communication-request-status-reason"/>
  <text>
    <status value="generated"/>
    <div xmlns="http://www.w3.org/1999/xhtml"><p>This code system <code>http://linuxforhealth.org/fhir/cdm/CodeSystem/eng-communication-request-status-reason</code> defines the following codes:</p><table class="codes"><tr><td style="white-space:nowrap"><b>Code</b></td><td><b>Display</b></td><td><b>Definition</b></td></tr><tr><td style="white-space:nowrap">mu-no-email-data<a name="eng-communication-request-status-reason-mu-no-email-data"> </a></td><td>Mode Unavailable - No email address</td><td>Email mode unavailable because patient does not have a valid email address.</td></tr><tr><td style="white-space:nowrap">mu-no-sms-data<a name="eng-communication-request-status-reason-mu-no-sms-data"> </a></td><td>Mode Unavailable - No mobile phone</td><td>SMS text mode unavailable because patient does not have a valid mobile phone number.</td></tr><tr><td style="white-space:nowrap">mu-opt-out-email<a name="eng-communication-request-status-reason-mu-opt-out-email"> </a></td><td>Mode Unavailable - Patient opt-out from email</td><td>Email mode unavailable because patient has opted out of email communications.</td></tr><tr><td style="white-space:nowrap">mu-opt-out-sms<a name="eng-communication-request-status-reason-mu-opt-out-sms"> </a></td><td>Mode Unavailable - Patient opt-out from sms</td><td>Phone mode unavailable because patient has opted out of phone communications.</td></tr><tr><td style="white-space:nowrap">mu-over-comm-email<a name="eng-communication-request-status-reason-mu-over-comm-email"> </a></td><td>Mode Unavailable - Over-communicaton limit met for email</td><td>Email mode unavailable because patient over-communicatin limit has been met for email.</td></tr><tr><td style="white-space:nowrap">mu-over-comm-sms<a name="eng-communication-request-status-reason-mu-over-comm-sms"> </a></td><td>Mode Unavailable - Over-communicaton limit met for SMS text</td><td>SMS text mode unavailable because patient over-communicatin limit has been met for SMS text.</td></tr><tr><td style="white-space:nowrap">mu-sender-email-disabled<a name="eng-communication-request-status-reason-mu-sender-email-disabled"> </a></td><td>Mode Unavailable - Email disabled for sender</td><td>Email mode unavailable because sender has email communications disabled.</td></tr><tr><td style="white-space:nowrap">mu-sender-sms-disabled<a name="eng-communication-request-status-reason-mu-sender-sms-disabled"> </a></td><td>Mode Unavailable - SMS text disabled for sender</td><td>SMS text mode unavailabe because sender has SMS text communications disabled.</td></tr><tr><td style="white-space:nowrap">mu-tenant-email-disabled<a name="eng-communication-request-status-reason-mu-tenant-email-disabled"> </a></td><td>Mode Unavailable - Email disabled for tenant</td><td>Email mode unavailable because tenant has email communications disabled.</td></tr><tr><td style="white-space:nowrap">mu-tenant-sms-disabled<a name="eng-communication-request-status-reason-mu-tenant-sms-disabled"> </a></td><td>Mode Unavailable - SMS text disabled for tenant</td><td>SMS text mode unavailabe because tenant has SMS text communications disabled.</td></tr><tr><td style="white-space:nowrap">comm-volume-exceeded<a name="eng-communication-request-status-reason-comm-volume-exceeded"> </a></td><td>Not Processed - Sender max communication volume exceeded</td><td>CommunicationRequest not processed because the maximum daily communication volume treshhold was exceeded for the sender.</td></tr><tr><td style="white-space:nowrap">higher-priotity-care-gap<a name="eng-communication-request-status-reason-higher-priotity-care-gap"> </a></td><td>Not Processed - Higher priority care gap on same date</td><td>CommunicationRequest not processed because of a higher priority care gap on the same date.</td></tr><tr><td style="white-space:nowrap">np-another-concern<a name="eng-communication-request-status-reason-np-another-concern"> </a></td><td>Not Processed - Another concern</td><td>CommunicationRequest not processed because the patient indicates they have another concerns.</td></tr><tr><td style="white-space:nowrap">np-anytime-workflow-pending<a name="eng-communication-request-status-reason-np-anytime-workflow-pending"> </a></td><td>Not Processed - Anytime workflow pending</td><td>CommunicationRequest not processed because the patient has an anytime worflow pending.</td></tr><tr><td style="white-space:nowrap">np-conversation-abandoned<a name="eng-communication-request-status-reason-np-conversation-abandoned"> </a></td><td>Not Processed - Conversation abandoned</td><td>CommunicationRequest not processed because the patient abandoned the conversation or conversation timed out.</td></tr><tr><td style="white-space:nowrap">np-eligible-modality<a name="eng-communication-request-status-reason-np-eligible-modality"> </a></td><td>Not Processed - No eligible modality found for patient</td><td>CommunicationRequest not processed because no eligible modality was found for the patient.</td></tr><tr><td style="white-space:nowrap">np-financial-concern<a name="eng-communication-request-status-reason-np-financial-concern"> </a></td><td>Not Processed - Financial concern</td><td>CommunicationRequest not processed because the patient indicates they have financial concerns.</td></tr><tr><td style="white-space:nowrap">np-learn-more<a name="eng-communication-request-status-reason-np-learn-more"> </a></td><td>Not Processed - Learn more</td><td>CommunicationRequest not processed because the patient indicated they want to learn more about the service.</td></tr><tr><td style="white-space:nowrap">np-look-back-pending<a name="eng-communication-request-status-reason-np-look-back-pending"> </a></td><td>Not Processed - Look-back pending</td><td>CommunicationRequest not processed because patient has already been contacted for this care gap and look-back period is pending.</td></tr><tr><td style="white-space:nowrap">np-no-email-data<a name="eng-communication-request-status-reason-np-no-email-data"> </a></td><td>Not Processed - No email address</td><td>CommunicationRequest not processed because patient does not have a valid email address.</td></tr><tr><td style="white-space:nowrap">np-no-sms-data<a name="eng-communication-request-status-reason-np-no-sms-data"> </a></td><td>Not Processed - No mobile phone</td><td>CommunicationRequest not processed because patient does not have a valid mobile phone number.</td></tr><tr><td style="white-space:nowrap">np-opt-out-care-gap<a name="eng-communication-request-status-reason-np-opt-out-care-gap"> </a></td><td>Not Processed - Patient opt-out of care gap</td><td>CommunicationRequest not processed because the patient has opted out of communications for this care gap only.</td></tr><tr><td style="white-space:nowrap">np-opt-out-conv-type<a name="eng-communication-request-status-reason-np-opt-out-conv-type"> </a></td><td>Not Processed - Patient opt-out of converstaion type</td><td>CommunicationRequest not processed because the patient has opted out of communications for the converation type.</td></tr><tr><td style="white-space:nowrap">np-opt-out-email<a name="eng-communication-request-status-reason-np-opt-out-email"> </a></td><td>Not Processed - Patient opt-out from email</td><td>CommunicationRequest not processed because patient has opted out of email communications.</td></tr><tr><td style="white-space:nowrap">np-opt-out-sms<a name="eng-communication-request-status-reason-np-opt-out-sms"> </a></td><td>Not Processed - Patient opt-out from sms</td><td>CommunicationRequest not processed because patient has opted out of phone communications.</td></tr><tr><td style="white-space:nowrap">np-over-comm-email<a name="eng-communication-request-status-reason-np-over-comm-email"> </a></td><td>Not Processed - Over-communication limit met for email</td><td>CommunicationRequest not processed because patient over-communication limit has been met for email.</td></tr><tr><td style="white-space:nowrap">np-over-comm-sms<a name="eng-communication-request-status-reason-np-over-comm-sms"> </a></td><td>Not Processed - Over-communication limit met for SMS text</td><td>CommunicationRequest not processed because patient over-communication limit has been met for SMS text.</td></tr><tr><td style="white-space:nowrap">np-patient-appointment-scheduled<a name="eng-communication-request-status-reason-np-patient-appointment-scheduled"> </a></td><td>Not Processed - Patient appointment scheduled</td><td>CommunicationRequest not processed because the patient indicates that an appointment has been scheduled.</td></tr><tr><td style="white-space:nowrap">np-patient-service-complete<a name="eng-communication-request-status-reason-np-patient-service-complete"> </a></td><td>Not Processed - Patient service complete</td><td>CommunicationRequest not processed because the patient indicates that the service has been completed.</td></tr><tr><td style="white-space:nowrap">np-pcp-not-found<a name="eng-communication-request-status-reason-np-pcp-not-found"> </a></td><td>Not Processed - PCP not found</td><td>CommunicationRequest not processed because the patient indicates they could not find a PCP.</td></tr><tr><td style="white-space:nowrap">np-pcp-not-correct<a name="eng-communication-request-status-reason-np-pcp-not-correct"> </a></td><td>Not Processed - PCP not correct</td><td>CommunicationRequest not processed because teh patient indicates an incorrectly attributed PCP.</td></tr><tr><td style="white-space:nowrap">np-pcp-help<a name="eng-communication-request-status-reason-np-pcp-help"> </a></td><td>Not Processed - PCP Help</td><td>CommunicationRequest not processed because the Patient indicates they have a PCP but we don’t know who it is, requests assistance.</td></tr><tr><td style="white-space:nowrap">np-reminder1-pending<a name="eng-communication-request-status-reason-np-reminder1-pending"> </a></td><td>Not Processed - Reminder 1 pending</td><td>CommunicationRequest not processed because first reminder is pending.</td></tr><tr><td style="white-space:nowrap">np-reminder2-pending<a name="eng-communication-request-status-reason-np-reminder2-pending"> </a></td><td>Not Processed - Reminder 2 pending</td><td>CommunicationRequest not processed because second reminder is pending.</td></tr><tr><td style="white-space:nowrap">np-reminder-wait<a name="eng-communication-request-status-reason-np-reminder-wait"> </a></td><td>Not Processed - Reminder wait</td><td>CommunicationRequest not processed because we are in a reminder wait period.</td></tr><tr><td style="white-space:nowrap">np-sender-email-disabled<a name="eng-communication-request-status-reason-np-sender-email-disabled"> </a></td><td>Not Processed - Email disabled for sender</td><td>CommunicationRequest not processed because sender has email communications disabled.</td></tr><tr><td style="white-space:nowrap">np-sender-sms-disabled<a name="eng-communication-request-status-reason-np-sender-sms-disabled"> </a></td><td>Not Processed - SMS text disabled for sender</td><td>CommunicationRequest not processed because sender has SMS text communications disabled.</td></tr><tr><td style="white-space:nowrap">np-service-refused<a name="eng-communication-request-status-reason-np-service-refused"> </a></td><td>Not Processed - Service refused</td><td>CommunicationRequest not processed because the patient indicates they refuse the service.</td></tr><tr><td style="white-space:nowrap">np-std-care-gap-pending<a name="eng-communication-request-status-reason-np-std-care-gap-pending"> </a></td><td>Not Processed - Standard care gap pending</td><td>CommunicationRequest not processed because conversation was not activated after multiple attempts. Standard care gap communication sent.</td></tr><tr><td style="white-space:nowrap">np-tenant-email-disabled<a name="eng-communication-request-status-reason-np-tenant-email-disabled"> </a></td><td>Not Processed - Email disabled for tenant</td><td>CommunicationRequest not processed because tenant has email communications disabled.</td></tr><tr><td style="white-space:nowrap">np-tenant-sms-disabled<a name="eng-communication-request-status-reason-np-tenant-sms-disabled"> </a></td><td>Not Processed - SMS text disabled for tenant</td><td>CommunicationRequest not processed because tenant has SMS text communications disabled.</td></tr><tr><td style="white-space:nowrap">np-today-holiday<a name="eng-communication-request-status-reason-np-today-holiday"> </a></td><td>Not Processed - Today is a holiday</td><td>CommunicationRequest not processed because tenant has this date configured as a holiday.</td></tr><tr><td style="white-space:nowrap">no-comm-health-reminder<a name="eng-communication-request-status-reason-no-comm-health-reminder"> </a></td><td>Not Processed - Patient health reminders disabled</td><td>CommunicationRequest not processed because patient is flagged with 'No health reminders' importance code that disabled health reminder communications.</td></tr><tr><td style="white-space:nowrap">no-consent-communication<a name="eng-communication-request-status-reason-no-consent-communication"> </a></td><td>Not Processed - No communication consent</td><td>CommunicationRequest not processed because the recipient has not consented to communication.</td></tr><tr><td style="white-space:nowrap">no-contact-data<a name="eng-communication-request-status-reason-no-contact-data"> </a></td><td>Not Processed - Patient does not have contact data</td><td>CommunicationRequest not processed because patient does not have valid contact data for any of the modalities.</td></tr><tr><td style="white-space:nowrap">no-preferred-contact<a name="eng-communication-request-status-reason-no-preferred-contact"> </a></td><td>Not Processed - No preferred contact</td><td>CommunicationRequest not processed because the patient does not have preferred contact information for communication.</td></tr><tr><td style="white-space:nowrap">no-sender<a name="eng-communication-request-status-reason-no-sender"> </a></td><td>Not processed - No sender / attributed practitioner</td><td>CommunicationRequest not processed because patient does not have an attributed practitioner/location or a sender record.</td></tr><tr><td style="white-space:nowrap">opt-out-care-gap<a name="eng-communication-request-status-reason-opt-out-care-gap"> </a></td><td>Not processed - Patient opt-out from care gap</td><td>CommunicationRequest not processed because the recipient is opted out of communication from care gapt.</td></tr><tr><td style="white-space:nowrap">opt-out-product<a name="eng-communication-request-status-reason-opt-out-product"> </a></td><td>Not Processed - Patient opt-out from product</td><td>CommunicationRequest not processed because the recipient is opted out of communication from product.</td></tr><tr><td style="white-space:nowrap">patient-already-contacted<a name="eng-communication-request-status-reason-patient-already-contacted"> </a></td><td>Not Processed - Patient already contacted</td><td>CommunicationRequest not processed because patient has already been contacted successfully in the past X days.</td></tr><tr><td style="white-space:nowrap">patient-appointment-recompliant<a name="eng-communication-request-status-reason-patient-appointment-recompliant"> </a></td><td>Not Processed - Patient complient with an appointment</td><td>CommunicationRequest not processed because patient has a recent or future appointment scheduled with the attributed practitioner.</td></tr><tr><td style="white-space:nowrap">patient-bad-debt<a name="eng-communication-request-status-reason-patient-bad-debt"> </a></td><td>Not Processed - Bad-debt patient</td><td>CommunicationRequest not processed because the patient is in collections or has an unpaid account on file (bad-debt).</td></tr><tr><td style="white-space:nowrap">patient-deceased<a name="eng-communication-request-status-reason-patient-deceased"> </a></td><td>Not Processed - Deceased patient</td><td>CommunicationRequest not processed because the patient is deceased.</td></tr><tr><td style="white-space:nowrap">patient-do-not-contact<a name="eng-communication-request-status-reason-patient-do-not-contact"> </a></td><td>Not Processed - Do-not-contact patient</td><td>CommunicationRequest not processed because patient is flagged as a do-not-contact patient to prevent communication.</td></tr><tr><td style="white-space:nowrap">patient-privacy<a name="eng-communication-request-status-reason-patient-privacy"> </a></td><td>Not Processed - Privacy concerned patient</td><td>CommunicationRequest not processed because patient is flagged with a 'Privacy concerned patient' code tahtat prevents communications.</td></tr><tr><td style="white-space:nowrap">patient-inactive<a name="eng-communication-request-status-reason-patient-inactive"> </a></td><td>Not Processed - Patient is inactive</td><td>CommunicationRequest not processed because the patient is marked as inactive in the source system of record.</td></tr><tr><td style="white-space:nowrap">patient-vip<a name="eng-communication-request-status-reason-patient-vip"> </a></td><td>Not Processed - VIP patient</td><td>CommunicationRequest not processed because patient is flagged with a VIP code that prevents communications.</td></tr><tr><td style="white-space:nowrap">practitioner-care-gap-disabled<a name="eng-communication-request-status-reason-practitioner-care-gap-disabled"> </a></td><td>Not Processed - Practitioner care gap disabled</td><td>CommunicationRequest not processed because the attributed practitioner has the care gap disabled.</td></tr><tr><td style="white-space:nowrap">ns-stalled-scheduler<a name="eng-communication-request-status-reason-ns-stalled-scheduler"> </a></td><td>Not Sent - Message not sent during the schedule period</td><td>CommunicationRequest not sent because the message was not send during the scheduled period.</td></tr><tr><td style="white-space:nowrap">ns-user-remove-message<a name="eng-communication-request-status-reason-ns-user-remove-message"> </a></td><td>Not Sent - User removed communication from message queue</td><td>CommunicationRequest not sent because the user remove the communication from the message queue.</td></tr><tr><td style="white-space:nowrap">request-complete<a name="eng-communication-request-status-reason-request-complete"> </a></td><td>In-Process - Communication request complete</td><td>Communication in-progress, FHIR CommunicationRequest completed and delivered to the communication engine</td></tr></table></div>
  </text>
  <url
       value="http://linuxforhealth.org/fhir/cdm/CodeSystem/eng-communication-request-status-reason"/>
  <version value="8.0.0"/>
  <name value="EngagementCommunicationRequestStatusReasonCodeSystem"/>
  <title value="Engagement Communication Request Status Reason Codes"/>
  <status value="active"/>
  <date value="2022-11-10T16:00:46+00:00"/>
  <publisher value="LinuxForHealth Team"/>
  <description
               value="Status codes detailing the reason and status history for an Engagement communication request."/>
  <jurisdiction>
    <coding>
      <system value="urn:iso:std:iso:3166"/>
      <code value="US"/>
    </coding>
  </jurisdiction>
  <caseSensitive value="true"/>
  <content value="complete"/>
  <count value="61"/>
  <concept>
    <code value="mu-no-email-data"/>
    <display value="Mode Unavailable - No email address"/>
    <definition
                value="Email mode unavailable because patient does not have a valid email address."/>
  </concept>
  <concept>
    <code value="mu-no-sms-data"/>
    <display value="Mode Unavailable - No mobile phone"/>
    <definition
                value="SMS text mode unavailable because patient does not have a valid mobile phone number."/>
  </concept>
  <concept>
    <code value="mu-opt-out-email"/>
    <display value="Mode Unavailable - Patient opt-out from email"/>
    <definition
                value="Email mode unavailable because patient has opted out of email communications."/>
  </concept>
  <concept>
    <code value="mu-opt-out-sms"/>
    <display value="Mode Unavailable - Patient opt-out from sms"/>
    <definition
                value="Phone mode unavailable because patient has opted out of phone communications."/>
  </concept>
  <concept>
    <code value="mu-over-comm-email"/>
    <display
             value="Mode Unavailable - Over-communicaton limit met for email"/>
    <definition
                value="Email mode unavailable because patient over-communicatin limit has been met for email."/>
  </concept>
  <concept>
    <code value="mu-over-comm-sms"/>
    <display
             value="Mode Unavailable - Over-communicaton limit met for SMS text"/>
    <definition
                value="SMS text mode unavailable because patient over-communicatin limit has been met for SMS text."/>
  </concept>
  <concept>
    <code value="mu-sender-email-disabled"/>
    <display value="Mode Unavailable - Email disabled for sender"/>
    <definition
                value="Email mode unavailable because sender has email communications disabled."/>
  </concept>
  <concept>
    <code value="mu-sender-sms-disabled"/>
    <display value="Mode Unavailable - SMS text disabled for sender"/>
    <definition
                value="SMS text mode unavailabe because sender has SMS text communications disabled."/>
  </concept>
  <concept>
    <code value="mu-tenant-email-disabled"/>
    <display value="Mode Unavailable - Email disabled for tenant"/>
    <definition
                value="Email mode unavailable because tenant has email communications disabled."/>
  </concept>
  <concept>
    <code value="mu-tenant-sms-disabled"/>
    <display value="Mode Unavailable - SMS text disabled for tenant"/>
    <definition
                value="SMS text mode unavailabe because tenant has SMS text communications disabled."/>
  </concept>
  <concept>
    <code value="comm-volume-exceeded"/>
    <display
             value="Not Processed - Sender max communication volume exceeded"/>
    <definition
                value="CommunicationRequest not processed because the maximum daily communication volume treshhold was exceeded for the sender."/>
  </concept>
  <concept>
    <code value="higher-priotity-care-gap"/>
    <display value="Not Processed - Higher priority care gap on same date"/>
    <definition
                value="CommunicationRequest not processed because of a higher priority care gap on the same date."/>
  </concept>
  <concept>
    <code value="np-another-concern"/>
    <display value="Not Processed - Another concern"/>
    <definition
                value="CommunicationRequest not processed because the patient indicates they have another concerns."/>
  </concept>
  <concept>
    <code value="np-anytime-workflow-pending"/>
    <display value="Not Processed - Anytime workflow pending"/>
    <definition
                value="CommunicationRequest not processed because the patient has an anytime worflow pending."/>
  </concept>
  <concept>
    <code value="np-conversation-abandoned"/>
    <display value="Not Processed - Conversation abandoned"/>
    <definition
                value="CommunicationRequest not processed because the patient abandoned the conversation or conversation timed out."/>
  </concept>
  <concept>
    <code value="np-eligible-modality"/>
    <display value="Not Processed - No eligible modality found for patient"/>
    <definition
                value="CommunicationRequest not processed because no eligible modality was found for the patient."/>
  </concept>
  <concept>
    <code value="np-financial-concern"/>
    <display value="Not Processed - Financial concern"/>
    <definition
                value="CommunicationRequest not processed because the patient indicates they have financial concerns."/>
  </concept>
  <concept>
    <code value="np-learn-more"/>
    <display value="Not Processed - Learn more"/>
    <definition
                value="CommunicationRequest not processed because the patient indicated they want to learn more about the service."/>
  </concept>
  <concept>
    <code value="np-look-back-pending"/>
    <display value="Not Processed - Look-back pending"/>
    <definition
                value="CommunicationRequest not processed because patient has already been contacted for this care gap and look-back period is pending."/>
  </concept>
  <concept>
    <code value="np-no-email-data"/>
    <display value="Not Processed - No email address"/>
    <definition
                value="CommunicationRequest not processed because patient does not have a valid email address."/>
  </concept>
  <concept>
    <code value="np-no-sms-data"/>
    <display value="Not Processed - No mobile phone"/>
    <definition
                value="CommunicationRequest not processed because patient does not have a valid mobile phone number."/>
  </concept>
  <concept>
    <code value="np-opt-out-care-gap"/>
    <display value="Not Processed - Patient opt-out of care gap"/>
    <definition
                value="CommunicationRequest not processed because the patient has opted out of communications for this care gap only."/>
  </concept>
  <concept>
    <code value="np-opt-out-conv-type"/>
    <display value="Not Processed - Patient opt-out of converstaion type"/>
    <definition
                value="CommunicationRequest not processed because the patient has opted out of communications for the converation type."/>
  </concept>
  <concept>
    <code value="np-opt-out-email"/>
    <display value="Not Processed - Patient opt-out from email"/>
    <definition
                value="CommunicationRequest not processed because patient has opted out of email communications."/>
  </concept>
  <concept>
    <code value="np-opt-out-sms"/>
    <display value="Not Processed - Patient opt-out from sms"/>
    <definition
                value="CommunicationRequest not processed because patient has opted out of phone communications."/>
  </concept>
  <concept>
    <code value="np-over-comm-email"/>
    <display value="Not Processed - Over-communication limit met for email"/>
    <definition
                value="CommunicationRequest not processed because patient over-communication limit has been met for email."/>
  </concept>
  <concept>
    <code value="np-over-comm-sms"/>
    <display
             value="Not Processed - Over-communication limit met for SMS text"/>
    <definition
                value="CommunicationRequest not processed because patient over-communication limit has been met for SMS text."/>
  </concept>
  <concept>
    <code value="np-patient-appointment-scheduled"/>
    <display value="Not Processed - Patient appointment scheduled"/>
    <definition
                value="CommunicationRequest not processed because the patient indicates that an appointment has been scheduled."/>
  </concept>
  <concept>
    <code value="np-patient-service-complete"/>
    <display value="Not Processed - Patient service complete"/>
    <definition
                value="CommunicationRequest not processed because the patient indicates that the service has been completed."/>
  </concept>
  <concept>
    <code value="np-pcp-not-found"/>
    <display value="Not Processed - PCP not found"/>
    <definition
                value="CommunicationRequest not processed because the patient indicates they could not find a PCP."/>
  </concept>
  <concept>
    <code value="np-pcp-not-correct"/>
    <display value="Not Processed - PCP not correct"/>
    <definition
                value="CommunicationRequest not processed because teh patient indicates an incorrectly attributed PCP."/>
  </concept>
  <concept>
    <code value="np-pcp-help"/>
    <display value="Not Processed - PCP Help"/>
    <definition
                value="CommunicationRequest not processed because the Patient indicates they have a PCP but we don’t know who it is, requests assistance."/>
  </concept>
  <concept>
    <code value="np-reminder1-pending"/>
    <display value="Not Processed - Reminder 1 pending"/>
    <definition
                value="CommunicationRequest not processed because first reminder is pending."/>
  </concept>
  <concept>
    <code value="np-reminder2-pending"/>
    <display value="Not Processed - Reminder 2 pending"/>
    <definition
                value="CommunicationRequest not processed because second reminder is pending."/>
  </concept>
  <concept>
    <code value="np-reminder-wait"/>
    <display value="Not Processed - Reminder wait"/>
    <definition
                value="CommunicationRequest not processed because we are in a reminder wait period."/>
  </concept>
  <concept>
    <code value="np-sender-email-disabled"/>
    <display value="Not Processed - Email disabled for sender"/>
    <definition
                value="CommunicationRequest not processed because sender has email communications disabled."/>
  </concept>
  <concept>
    <code value="np-sender-sms-disabled"/>
    <display value="Not Processed - SMS text disabled for sender"/>
    <definition
                value="CommunicationRequest not processed because sender has SMS text communications disabled."/>
  </concept>
  <concept>
    <code value="np-service-refused"/>
    <display value="Not Processed - Service refused"/>
    <definition
                value="CommunicationRequest not processed because the patient indicates they refuse the service."/>
  </concept>
  <concept>
    <code value="np-std-care-gap-pending"/>
    <display value="Not Processed - Standard care gap pending"/>
    <definition
                value="CommunicationRequest not processed because conversation was not activated after multiple attempts. Standard care gap communication sent."/>
  </concept>
  <concept>
    <code value="np-tenant-email-disabled"/>
    <display value="Not Processed - Email disabled for tenant"/>
    <definition
                value="CommunicationRequest not processed because tenant has email communications disabled."/>
  </concept>
  <concept>
    <code value="np-tenant-sms-disabled"/>
    <display value="Not Processed - SMS text disabled for tenant"/>
    <definition
                value="CommunicationRequest not processed because tenant has SMS text communications disabled."/>
  </concept>
  <concept>
    <code value="np-today-holiday"/>
    <display value="Not Processed - Today is a holiday"/>
    <definition
                value="CommunicationRequest not processed because tenant has this date configured as a holiday."/>
  </concept>
  <concept>
    <code value="no-comm-health-reminder"/>
    <display value="Not Processed - Patient health reminders disabled"/>
    <definition
                value="CommunicationRequest not processed because patient is flagged with 'No health reminders' importance code that disabled health reminder communications."/>
  </concept>
  <concept>
    <code value="no-consent-communication"/>
    <display value="Not Processed - No communication consent"/>
    <definition
                value="CommunicationRequest not processed because the recipient has not consented to communication."/>
  </concept>
  <concept>
    <code value="no-contact-data"/>
    <display value="Not Processed - Patient does not have contact data"/>
    <definition
                value="CommunicationRequest not processed because patient does not have valid contact data for any of the modalities."/>
  </concept>
  <concept>
    <code value="no-preferred-contact"/>
    <display value="Not Processed - No preferred contact"/>
    <definition
                value="CommunicationRequest not processed because the patient does not have preferred contact information for communication."/>
  </concept>
  <concept>
    <code value="no-sender"/>
    <display value="Not processed - No sender / attributed practitioner"/>
    <definition
                value="CommunicationRequest not processed because patient does not have an attributed practitioner/location or a sender record."/>
  </concept>
  <concept>
    <code value="opt-out-care-gap"/>
    <display value="Not processed - Patient opt-out from care gap"/>
    <definition
                value="CommunicationRequest not processed because the recipient is opted out of communication from care gapt."/>
  </concept>
  <concept>
    <code value="opt-out-product"/>
    <display value="Not Processed - Patient opt-out from product"/>
    <definition
                value="CommunicationRequest not processed because the recipient is opted out of communication from product."/>
  </concept>
  <concept>
    <code value="patient-already-contacted"/>
    <display value="Not Processed - Patient already contacted"/>
    <definition
                value="CommunicationRequest not processed because patient has already been contacted successfully in the past X days."/>
  </concept>
  <concept>
    <code value="patient-appointment-recompliant"/>
    <display value="Not Processed - Patient complient with an appointment"/>
    <definition
                value="CommunicationRequest not processed because patient has a recent or future appointment scheduled with the attributed practitioner."/>
  </concept>
  <concept>
    <code value="patient-bad-debt"/>
    <display value="Not Processed - Bad-debt patient"/>
    <definition
                value="CommunicationRequest not processed because the patient is in collections or has an unpaid account on file (bad-debt)."/>
  </concept>
  <concept>
    <code value="patient-deceased"/>
    <display value="Not Processed - Deceased patient"/>
    <definition
                value="CommunicationRequest not processed because the patient is deceased."/>
  </concept>
  <concept>
    <code value="patient-do-not-contact"/>
    <display value="Not Processed - Do-not-contact patient"/>
    <definition
                value="CommunicationRequest not processed because patient is flagged as a do-not-contact patient to prevent communication."/>
  </concept>
  <concept>
    <code value="patient-privacy"/>
    <display value="Not Processed - Privacy concerned patient"/>
    <definition
                value="CommunicationRequest not processed because patient is flagged with a 'Privacy concerned patient' code tahtat prevents communications."/>
  </concept>
  <concept>
    <code value="patient-inactive"/>
    <display value="Not Processed - Patient is inactive"/>
    <definition
                value="CommunicationRequest not processed because the patient is marked as inactive in the source system of record."/>
  </concept>
  <concept>
    <code value="patient-vip"/>
    <display value="Not Processed - VIP patient"/>
    <definition
                value="CommunicationRequest not processed because patient is flagged with a VIP code that prevents communications."/>
  </concept>
  <concept>
    <code value="practitioner-care-gap-disabled"/>
    <display value="Not Processed - Practitioner care gap disabled"/>
    <definition
                value="CommunicationRequest not processed because the attributed practitioner has the care gap disabled."/>
  </concept>
  <concept>
    <code value="ns-stalled-scheduler"/>
    <display value="Not Sent - Message not sent during the schedule period"/>
    <definition
                value="CommunicationRequest not sent because the message was not send during the scheduled period."/>
  </concept>
  <concept>
    <code value="ns-user-remove-message"/>
    <display
             value="Not Sent - User removed communication from message queue"/>
    <definition
                value="CommunicationRequest not sent because the user remove the communication from the message queue."/>
  </concept>
  <concept>
    <code value="request-complete"/>
    <display value="In-Process - Communication request complete"/>
    <definition
                value="Communication in-progress, FHIR CommunicationRequest completed and delivered to the communication engine"/>
  </concept>
</CodeSystem>